Shipping policy

Shipping Policy

Last Updated: August 31, 2026

Welcome to DOP STORE. We are committed to delivering your orders safely and on time across India.

1. Shipping Coverage

We currently ship products to most serviceable locations across India. Delivery availability may vary depending on the product and your location.

2. Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Once your order has been shipped, the estimated delivery time is:

Metro & Major Cities: 3–7 business days
Other Locations: 5–10 business days
Remote Areas: 7–15 business days

Please note that these are estimated delivery times and may vary due to courier delays, weather conditions, holidays, high order volumes, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer Free Shipping on selected products or promotional orders.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number through your registered email address, phone number, or SMS/WhatsApp.

Tracking information may take some time to become active after the courier collects your package.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost in transit, please contact our customer support team.

We will coordinate with the shipping carrier and make reasonable efforts to locate your package or provide an appropriate resolution.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If an order has already been shipped and the address provided by the customer is incorrect, additional shipping charges may apply for re-delivery, where available.

8. Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or refuses/does not accept the package, the courier may make additional delivery attempts or return the package to us.

Any applicable re-shipping charges may be the customer's responsibility.